Technical Information

MaintScape is primarily a client/server computer system, with an accompanying web application for wide-audience functionality. There are good reasons for this split. The primary Microsoft Windows client program is highly interactive and responsive, both within a window and between concurrently open windows. This is hard to replicate with even the most sophisticated web applications. The main advantage of web applications is ease of administration, because they are installed on one or a few servers. This is not a big issue with the primary MaintScape client program because it is typically used by a restricted maintenance group. Therefore the small extra administration cost buys a more powerful and faster application.

Some of our larger customers minimize MaintScape client administration by running MaintScape on terminal servers. MaintScape works very well in this environment.

MaintScapeWeb, our wide-audience functionality web application, presently allows anyone in your organization to submit service requests which are then processed by the maintenance department in the narrow-audience MaintScape client program.

MaintScape ships with a fully relational and transactional database engine. It does not store data in a light database such as Microsoft Access or in a flat file system. Please see out System Requirements page for more information.

MaintScape can also run in "single computer configuration" where the MaintScape user interface (client) and the database engine (server) are on the same computer. This is exactly the same MaintScape program as the network version, and can be upgraded to the network version at any time.