Newly submitted service requests usually come in as status "pending approval".
Therefore the "pending approval" statistic will reflect newly submitted service requests, whether they were created within MaintScape or through the MaintScape web or email service request optional modules.
For example, the sample screen print indicates there are 4 pending approval service requests.
The sample service request search window is displayed when you double-click on the "Status 'Pending Approval'" statistic in the prior Today's Status screen.
The Today's Status screen indicated there were 4 pending approval service requests.
The sample service request search window summarizes what they are.
The sample window is a typical MaintScape search window.
In this case it searches for and displays service requests.
MaintScape typically opens up search windows and executes queries whenever it needs to show you a list of items, whether the items are service requests, work orders, equipment, or parts, etc.
This is one way MaintScape enhances ease of use through consistency.
Click here to learn more about MaintScape search windows.
Mouse-over the screen print tabs to see what they represent.
The sample service request detail window displays when you double-click on a service request listed in the prior service request search window.
You can view all aspects of the service request in the various tabs of the window.
You can also take action on the service request in the window, such as:
- Create a work order to fulfill the service request.
- Change the status of the service request. For example: approve, open, close or reject the service request.
- Link the service request to a work order that was already created.
- Mark the service request as a duplicate.