The web page below is used by staff to submit service requests into MaintScape (requires "browser service request" option):
The MaintScape window below displays the service request submitted from the above web page. Maintenance personnel use this window to review, change, accept or reject the service request as well as to convert it to a work order.
Features
- Three ways to create a Service Request:
- Within a web page available on the company intranet.
- Directly within a MaintScape window.
- Process e-mail message received from requestor.
- Maintenance department approves or rejects service request.
- Non-maintenance personnel do not need to know equipment or location codes.
- Status transitioning with history – e.g. pending approval to open to closed.
- One-click action to generate a work order.
- Mark duplicate service requests.
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